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Virgin Limited Edition

Why work for Virgin Limited Edition?

Our people work hard but never forget to have fun while they are doing it! We believe in treating our people with respect, looking after them and allowing them the freedom to be themselves and flourish.

Current Opportunities

You’re in luck! We’re currently recruiting for a number of positions.

Remember to read the job description carefully before sending your CV to careers@virginlimitededition.com unless otherwise specified.

Virgin Limited Edition - Group People & Development Manager

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group includes Necker Island in the Caribbean’s British Virgin Islands, as well as Moskito Island, sister island to Necker, which currently has Homeowners properties under construction, Ulusaba Private Game Reserve in South Africa, The Roof Gardens and Babylon Restaurant in London; Kasbah Tamadot in Morocco, The Lodge in Verbier, Necker Belle, a 105 foot luxury catamaran, Son Bunyola – an Estate and 3 villas in Mallorca, Mahali Mzuri, a tented safari camp in Kenya and Mont Rochelle Hotel and Mountain Vineyard in South Africa.

This role works with the Group People & Development Director to support company standards and best people practice across the portfolio.
The role is a mix of hands-on operational HR work and project based activities, which would typically include recruitment interviews, performance management support, counselling sessions, disciplinary & grievance hearings, as well as a number of varied group wide Support Office projects & initiatives.
The diverse nature of the VLE portfolio requires that the successful candidate has the ability to be flexible, innovative and highly adaptable in carrying out the role. Visits to properties as and when required would also be part of the role and the amount of travel would vary dependant on the needs at the time.

Here’s what you need in your tool kit:

Qualifications / Experience

  • Previous experience as an HRM in a generalist role essential
  • Recognised qualification in HR to degree level
  • Experience of hospitality/ leisure industry essential, ideally in a 5* environment
  • Previous experience in multi-site HR management an advantage
  • Experience of designing and implementing policies and initiatives
  • Experience of running recruitment campaigns & effective interview skills
  • Worked with and understands statutory and legislative requirements of employment, with the ability to develop an overview of local employment legislation in our different locations
  • Experience of dealing with different nationalities & cultures
  • Training experience an advantage
  • High level of computer skills including Microsoft packages and payroll / HR admin systems
  • Experience of all aspects of Employee Relations
  • Excellent command of the English language, both verbal and written

Behaviours and Skills

  • Strong people management and coaching skills
  • Excellent communication skills (team, management, professionals and government officials)
  • Numerate and able to deal with and interpret statistics
  • Highly confidential
  • High sense of integrity and responsibility – able to be a role model
  • Good meeting chairmanship skills
  • Hands on approach
  • Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
  • Understanding of a wide range of roles in the hospitality/ leisure industry
  • Organised and structured approach/ able to juggle multiple tasks or projects
  • Assertive and confident when dealing with people
  • Ability to influence and persuade – diplomatic approach
  • Ability to manage time and prioritise within a multi-site company on a daily basis
  • Proactive approach
  • HR related projects management
  • Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the teams
  • Some understanding of H & S management
  • Energy and passion
  • Good leadership skills that fit Virgin ethos
  • A sense of humour is essential!

Here’s what you’d do:

Support the People & Development Director and property management teams in providing a full HR service throughout the employee lifecycle and to ensure high levels of team member engagement.

Work closely with the UK based People & Benefits Manager and Training & Development Manager, as well as the property based HR support and property General Managers

Manage and oversee recruitment including involvement with the design of the careers page & adverts, support in sourcing candidates & best use of different tools, the interview process itself & ensuring that consistent standards of recruitment are met across the properties.

Ensuring that the VLE People standards are in place and best practice is adhered to.

Here’s the deal

Package & Benefits

  • Competitive salary based on experience
  • Performance based bonus scheme, with criteria, for up to 20% of salary
  • The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role. No overtime is payable
  • 20 days paid holiday per year plus public holidays
  • Additional day off for your birthday
  • Virgin Tribe Discount Card
  • Season Ticket loan on passing probation
  • You will be eligible to join our group personal pension scheme from day one. We will match your pension contributions up to 5%.
  • We will contribute 50% towards private healthcare after 12 months service & then 100% after 2 years’ service
  • One of the most fun teams you could ever wish to join!

Virgin Limited Edition - IT Operations Manager

The position is based in Hammersmith where the Virgin Limited Edition Head Office is located. The business comprises of Roof Gardens/Babylon Restaurant in High Street Kensington, Ulusaba Private Game Reserve in South Africa, Mont Rochelle Hotel & Vineyard in South Africa, Mahali Mzuri a luxury tented camp in the Maasai Mara, Kenya, Son Bunyola Estate in Majorca, Necker and Moskito Islands in the Caribbean, Necker Belle a luxury catamaran, Kasbah Tamadot in Marrakech and The Lodge (a Ski Lodge) in Verbier, Switzerland.

The role supports the IT Director in the management & delivery of the IT service across the VLE Group. A key aspect of the role is around the management of our numerous 3rd party technology service providers. One of the main objectives is to ensure processes, procedures and standards are aligned and maintained across these external service providers.

Another very important part of the role is to ensure that our end users are aware of, and utilising the agreed procedures for raising tickets and requests, and understand the various service level agreements we have in place and how to go about checking the progress of their tickets and raising escalations where necessary.

This is a hands on role that will from time to time involve the direct support of end users. It will also entail scoping and delivering a number of projects related to service and technology alignment and improvement,

To apply for this role, you must be eligible to work in the UK.

Here’s what you need to have:

Qualifications & Experience
• One or more professional qualification in the area of IT Service Management such as ITIL or SDI
• Experience in managing 3rd party service providers
• Experience in supporting users at all levels, both face to face and remotely
• Project work, including delivering infrastructure requirements to support a diverse range of global IT systems & applications
• Experience of running a tendering/RFP process would be beneficial
• Travel & leisure industry experience would be beneficial

Behaviours & Skills
• Empathise with your customers/end users
• Ability to bridge the gap between technology and the business
• Good time management skills
• Able to prioritise and meet deadlines
• Commercially astute
• Approachable attitude – happy to provide a “service”
• Assertive and confident in dealing with people & suppliers
• Flexible approach and happy to get involved in ad hoc activities outside their remit

Here’s what you’d do

Supporting and assisting the IT Director, specifically 3rd party service provider management
• Review incidents and service requests raised on our 3rd party service providers by staff from across the Group and ensure they are being appropriately prioritised and handled
• Ensure IT procedures (e.g. joiner/mover/leaver) are harmonised, documented, published, understood and followed by internal staff and our IT service providers
• Hold regular service review meetings with our service providers and ensure they are meeting their contractual commitments and SLA’s
• Provide regular IT service reporting to internal stakeholders (Exec and Property Management teams)
• Assist with supplier selection and on boarding

End user support
• Engage with users & stakeholders from across the business to ensure their IT needs are understood and being met
• Review, streamline and harmonise all IT procedures around staff on boarding, staff moving riles/properties and staff leaving
• Continually review IT tools and technologies (hardware, software, applications) to ensure they are fit for purpose
• Assist with end user support issues, taking a balanced approach between getting directly involved or escalating to 3rd party support

Project Work
• Scope, plan and manage small IT projects ensuring business buy in and commitment
• Scope, commission and oversee projects from 3rd party service providers
• Be the IT representative/lead on others projects from across the Group
• Track project spend against budget and report project progress to the Management & Executive Teams

Other responsibilities
• Ensure Conference/Meeting Room IT/AV is functional, tidy and documented
• Assist the IT Director and other members of the IT Team with ensuring that Guest facing IT & AV services are of the highest standard
• Be an escalation point for IT issues and incidents
• Assist the IT Director with the preparation of business cases, budgets and forecasts for IT spend across the Group
• Deputise for the IT Director as required

Here’s the deal

• From the first day of your employment with us you will be eligible to join our group personal pension scheme. We will match your pension contributions up to 5%
• The official office hours are 9am to 5.30pm, Monday to Friday however you would be required to work as and when necessary to fulfil your role. No overtime is payable
• 4 weeks annual holidays + Bank Holidays
• One of the nicest teams you could ever wish to join!

Virgin Limited Edition - Reservations Manager

Virgin Limited Edition is an award-winning collection of unique retreats, chosen for their beautiful locations and magnificent surroundings; each offers a sense of fun, style, luxury and exceptional personal service. The group includes Necker Island in the Caribbean’s British Virgin Islands, Ulusaba Private Game Reserve in South Africa, The Roof Gardens and Babylon Restaurant in London; Kasbah Tamadot in Morocco, The Lodge in Verbier, Necker Belle, a 105 foot luxury catamaran, Mahali Mzuri, a tented safari camp in Kenya, Mont Rochelle Hotel and Mountain Vineyard in South Africa and Son Bunyola in Mallorca.

This role focuses on the optimisation of rooms revenue by monitoring demand, trends and market conditions. You would be responsible for the effective and efficient running of the Reservations Department and the provision of excellent guest service. Monitoring, updating and configuring (if required) all systems including but not limited to Property Management System (Protel), Central Reservations System (Synxis) and their direct connections to OTAs / third parties. The role reports into the Group Sales & Marketing Director

Here’s what you need to have:

Skills/Experience
• Two-three years’ previous experience within a reservation/revenue role
• Experience of loading rates onto the GDS, PMS, company website and on select 3rd party and OTA channels.
• Experience of budgeting & forecasting
• Excellent communication skills with attention to detail is essential
• Quick thinking with an ability to multitask
• People who are passionate about travel
• Must be adept in use of Microsoft Office Suite
• Excellent time management and ability to set and meet deadlines
• Familiarity with other European languages beneficial (French, Spanish and German)

Personal Criteria
• Results and standards orientated
• Plans and organises effectively
• Committed to excellence
• Has passion, pride and ambition
• Strong attention to detail
• Proactive
• Flexible manner and willingness to learn
• Works under own initiative
• Commitment to business
• Team orientated
• Makes decisions, takes appropriate action, meets deadlines
• Works well under pressure
• Sense of humour!

Here’s what you’d do:

• Managing a reservations team of 5 in London and 5 in South Africa
• Maintaining Property Management System
• Maintaining Central Reservations System
• Maximise RevPAR of the properties by selecting the optimum mix in line with forecasted market demand
• Manage rate availability, room types and length of stay controls to optimise sales
• To ensure rates/information are/is loaded accurately in the PMS/GDS/CRS within 24 hours of them/it being received
• To maximise incremental revenue
• To advise the Senior Management team on the commercial strategy through statistical and forecasted analysis of the market and the relevant reporting

Specific Responsibilities
• Answering reservations enquiries as volumes dictate ensuring all bookings are converted and confirmed according to company SOP’s.
• Responsible for the overall reservations sales function ensuring maximisation of room revenue, occupancy and ADR
• Manage the reservations strategy through historical, current, and forecast information in order to maximise occupancy, revenue and yield in line with the company budgets and objectives.
• Proactively reviewing and proposing the rate strategy across the collection.
• Ensure rate & room type parity at all time in all booking channels ensuring a consistent hotel pricing/yield strategy across all segments
• Compiling forecast and any other revenue reports for weekly meeting, creating a revenue focused team spirit and ensuring that revenue management decisions are subject to robust analysis and management awareness.
• Undertake accurate analysis and tracking of market segments, geographic, channel/origin, and key account/agent production in order to check effectiveness of marketing strategies and performance to budget
• Compiling a set of detailed and accurate month end reports
• Liaising with agents, bookers and assistants of high value guests to ensure continued relationships
• Monitoring and recording performance of Reservations Department and advise on how to improve working practises in this area if and when appropriate
• Liaising with and managing Account Managers from third party online travel agents
• Effective loading and configuration of any new direct connect (e.g. Booking.com) relationships. Including rate-loading, building of extranet and ongoing management
• Ensuring the PMS is always updated and in line with all departments’ requirements
• Checking and authorising all commission payments to travel agents and booking fees
• Annually compiling a market segment summary to assist in budgeting process. To include rooms revenue with daily break-down of rooms sold, average rate, source and origin of business and total net revenue.

Here’s the deal:

Package & Benefits
• Competitive Salary
• Performance based bonus
• The Reservations office hours are 9am to 5.30pm Monday to Friday and 9am to 4pm on Saturdays. You would work 5 days a week including some Saturdays, in rotation with the team.You would however be required to work as and when necessary to fulfil your role and no overtime is payable.
• 4 weeks annual holidays plus Bank Holidays
• Additional day off for your birthday
• You will be eligible to join our group personal pension scheme from day one. We will match your contributions up to 5%
• Season Ticket loan after passing probation
• Tribe Discount Card
• We will contribute 50% towards private healthcare after 12 months service and then 100% after 2 years’ service
• One of the nicest teams you could ever wish to join!

Necker Island - IT Support Engineer

Sir Richard Branson is lucky enough to have two private island and call both of them home in the British Virgin Islands. Both are idyllic and located only two miles apart. Necker Island is 74 acres, Moskito is 150 acres and both are fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 30 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Richards personal residence Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

Moskito Island has Richards home and a communal recreation area. The rest of the island has been sold to ten other private home owners in what is going to become an incredible Caribbean community.

The style of Necker and Moskito is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The islands provide extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the IT Manager, the Position is responsible for IT support across the properties

Here’s what you need to have:

Qualifications / Experience
Essential:

  • Min 5 yrs in desktop/network support environments (Windows 7 – 10, Server 2008 - 2016)
  • Strong knowledge of Microsoft Office
  • Demonstrated troubleshooting skills with divers business applications
  • Experience with Server 2012 HyperV farms and replication setups
  • Experience with administration of all common Windows Server technologies, with knowledge of Microsoft Best Practices: Exchange, Active Directory, Printer Management, DNS, DHCP, NTFS, Shared drives, DFS & SMB file servers
  • Experienced best practice knowledge with structured cabling
  • Experience best practice knowledge working in racks and patching
  • Experiences with wireless routers, PTP setups, and mesh environments
  • Experience with Cisco Switching infrastructure, configuration and deployment
  • Ability to juggle rapidly changing workloads and priorities, in a fast paced environment
  • Ability to work under/giving instruction with remote 3rd parties, and Clear telephone manner
  • Experience with updating and production of systems documentation
  • Good troubleshooting knowledge of Android and iOS smartphones

Desired

  • Cisco certification, Microsoft MCP, MSCE etc., CompTIA and other industry certifications or training courses
  • Experience with IT/technical systems in rugged / harsh environments
  • Experience working practically at height, or in construction environments
  • Commercial AV integrated systems e.g. QSYS, Crestron or Symetrix (not essential), and conferencing setups
  • Practical experience with professional PA setup and sound reinforcement
  • A mystery skillset! Give us an interesting skill or talent you have, not necessarily related to IT or AV!

Behaviours / Skills

  • Strong Team player
  • Organised and able to manage complex logistical challenges
  • Happy to be hands on
  • High sense of responsibility with regard to safety issues
  • Passion and pride in their work
  • Works well under pressure
  • Calm in emergency situations
  • Sense of fun

What’s the gig?

Here’s what you’d do

  • Support the IT Manager giving desk top and other IT support to all users. Also working with the IT Manager and AV speciailist on the extensive AV requirements of the island

Here’s the deal

Package & Benefits

  • Minimum 12 month contract (subject to work permit approval)
  • Share in the island gratuities
  • 24 days paid holiday per year (team work 6 days a week) plus public holidays OR 20 days paid holiday per year (team work 5 days a week) plus public holidays OR 12 day paid holiday per year (hourly paid staff) plus public holidays
  • Accommodation Allowance
  • Food Allowance
  • Initial flights from country of residence (and return at end of contract)
  • One return ticket to “home” at the “Mates” rate per annum
  • Medical Cover
  • …and the world’s best commute to work!

Necker Island - Emergency Responder & Safety Officer

Sir Richard Branson's private island and home, Necker, in the British Virgin Islands, is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches, surrounded by turquoise waters and coral reef. Necker Island is normally hired exclusively for up to 34 guests, on an all-inclusive basis. For a few weeks each year it can be shared with others ‘house-party’ style during celebration weeks when guests can book individual rooms. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish! Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Richards personal residence Temple House.

If that wasn’t enough Necker Island operates alongside Moskito Island, a couple of miles to the south, it is also owned by Richard. Staff may find themselves taking Necker guests over for a visit or even working on Moskito with their team.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think of Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports as well as tennis courts with resident coach, gym and an outstanding spa.

This is an opportunity for someone who is looking for an alternative medical role and who is open to learning about and developing in the health and safety field. Whilst initial responsibilities will be the provision of experienced pre-hospital emergency and trauma medical care, you will be expected to be confident as an independent practitioner to maintain life for a prolonged period in a remote environment should you find yourself in that position.

Secondly, as a multifaceted role, you may be required to assist in other operational and guest facing departments. The role will report directly to the senior emergency responder and safety officer.

Here’s what you need to have:

Qualifications / Experience
Essential
· Be a qualified nurse, paramedic or doctor.
· Current valid registration with UK professional body with no impending investigations.
· Minimum of 4 years recent acute emergency experience.
· Both adult and paediatric experience.
· Main areas of expertise to be emergency, pre-hospital and primary care.
· ILS/PILS.
· ITLS/PHTLS.
· Evidence of recent study and training.
· Excellent verbal and written communication skills.
· Remote medicine experience.
· Experience training/tutoring first aid.
· Advanced skill in cannualtion and other basic life saving skills.

Desirable
· Degree level qualification.
· Diploma in Tropical medicine/nursing.
· Public health interest.
· Airway management experience.
· Experience working with VIP clients.
· Private medical experience.
· Health and Safety qualifications/experience.
· Water safety (STCW/Lifeguard/Dive medicine).
· ALS/APLS/ATLS
· Emergency planning/Major incident experience.
· Assisted in emergency medical transfers.
· Hospitality knowledge and experience.
· Watersports interest.

Other
· Working knowledge of various computer software programs (MS word/excel/powerpoint).
· Ability to spot and resolve problems efficiently.
· Mastery in delegating multiple tasks.
· Communication and leadership skills.
· Evidence of ability to manage personnel and maintain financial records.

Behaviours / Skills
· Honest, reliable and trustworthy.
· Evidence of continuing professional development.
· Highly self-motivated individual.
· Calm in emergency situations.
· Experience conducting meetings.
· Excellent time management.
· Able to lead a team and stand back where appropriate.
· Plans and organises effectively.
· Passion and pride in their work.
· Be passionate about training and develop fun training outside of the classroom.
· Approachable and friendly.
· Confident and assertive in emergency situations.
· Organised and able to manage complex logistical challenges.
· Happy to be hands on and help where needed.
· High sense of responsibility with regard to safety issues.
· Works well under pressure.
· Energetic with a sense of fun and positive team spirit.

What's the gig?

Here's what you'd do?
Responsibilities include working with the teams to provide a safe environment whilst assisting with activities and entertainment for the guests, as well as:

· You would be on call 24hours for a number of days at a time.
· Be medically responsible for a large number of people on island.
· Lead a team of advanced first aiders.
· Develop scenarios, continue with training schedule and maintain regular training of the first aid team.
· Be willing to learn and then train staff in fire response and other health and safety related subjects.
· Assist with writing, updating, developing and training SOPs in all departments.
· Assist with the maintenance of all emergency plans.
· Be part of the local search and rescue team.
· Assist with the audit of incidents and near misses throughout the properties.
· Monthly reporting on accidents and incidents throughout the property.
· The role is required to work both day and evening shifts, plus on calls – flexibility is key – this will be up to a 6 day week.

Here’s the deal

Package & Benefits
· Minimum 12 month contract (subject to work permit approval)
· Share in the island gratuities.
· 24 days paid holiday per year.
· Accommodation on Island & meals/ food provided for.
· Initial flights from country of residence (and return at end of contract).
· One return ticket to “home” at the “Mates” rate per annum.
· Medical Cover.
· Optional pension scheme.
· …and the world’s best commute to work!

The Roof Gardens - Sales Manager

Located one hundred feet above Kensington High Street Babylon Restaurant and The Roof Gardens are a truly spectacular oasis in the heart of London. There are three themed gardens, with over 70 full size trees, a flowing stream stocked with wild ducks and our resident flamingos Bill, Ben, Splosh and Pecks.

The Roof Gardens employs over 100 talented professionals. Many of whom have worked here for over 10 years; we work hard together, and play hard too. Every single member of the team goes the extra mile to provide the world class 'Virgin style' service we are renowned for. The Roof Gardens are cut above the rest, literally.

The Roof Gardens is part of Virgin Limited Edition, Sir Richard Branson's portfolio of unique retreats and, whilst maintaining a highly professional and efficient guest experience, it is key that any appointments maintain the sense of fun and the outgoing attitude of Virgin which is reflected in the running of this busy London venue.

The Roof Gardens Members Club is open every Friday and Saturday night from 10pm. Its relaxed, party atmosphere makes it comfortable and welcoming whether out for post supper drinks or partying with a group of friends.

Babylon Restaurant is located on the 7th floor; from there you have exclusive views of the London skyline. The award winning food at Babylon is best described as contemporary British cuisine.

The gardens are available for exclusive hire; the venue plus 3 themed gardens, which is 1 ½ acres of space in total. Pricing is based upon room hire and a minimum food & beverage spend. They are also open to the public to visit on day that we do not have an event on.

We pride ourselves on not only our unique and stunning venue with excellent food and beverages, but on our professional, friendly and efficient staff, who all contribute to making The Roof Gardens a venue to be proud of.

Here’s what you’d do:

• Proactively drive revenue and increase the volume of business at The Roof Gardens through effective client relationships and sustained sales initiatives.
• Have full product knowledge of The Roof Gardens and ability to cross sell all aspects of the business.
• Undertake sales calls and increase awareness of The Roof Gardens to build relationships with new clients and ensure retention and improving potential of existing client relationships.
• Be involved in the setting of department targets and objectives, and to be fully aware of The Roof Gardens’ financial targets/results as a whole.
• Analyse business activity and compile required statistics/reports; including a monthly sales report outlining sales and marketing activities and results.
• Continuously research new potential clients / organisations and carry out show rounds and host fam trips to showcase the property.
• Attend networking events, both trade and social, as the representative for The Roof Gardens.
• Manage the Sales Executive and ensure their weekly/monthly tasks are achieved and completed: manage weekly catch-ups and monthly sales team meetings.

Here’s what you need to have:

Qualifications / Experience
• Experience in similar industry
• Excellent computer skills, experience of Delphi and Quadranet is desirable
• Relevant industry knowledge; London venues, restaurants and clubs
• Excellent command of the English language
• Excellent financial awareness

Behaviours / Skills
• Excellent communication skills, both written and verbal
• Excellent sales, negotiation presentation skills
• Excellent administration skills
• Highly driven and results orientated
• Committed to excellence
• Attention to detail
• Proactive
• Works well under pressure
• Flexible
• Team orientated
• Makes decisions, takes appropriate action
• Gives clear direction and guidelines
• Ability to prioritise and cope with differing needs of the 3 aspects of the business
• Well groomed and of smart appearance

Here’s the deal:

● Mainly office hours 9.30am – 6pm but fully flexible as required by the business
● 5 day working week
● Permanent contract
● 20 days holiday per year
● Birthday off and a birthday meal for 2 in Babylon Restaurant
● Performance bonus of up to 10% annual salary
● Travel loan scheme and Tax free Cycle scheme
● Virgin Tribe discounts
● The opportunity to work in one of London’s most prestigious venues

The Roof Gardens - Gardener

Located one hundred feet above Kensington High Street Babylon Restaurant and The Roof Gardens are a truly spectacular oasis in the heart of London. An iconic garden with over 70 full size trees, a flowing stream stocked with wild ducks and our resident flamingos.

The Roof Gardens is part of Virgin Limited Edition, Sir Richard Branson's portfolio of unique retreats. The gardens are available for private hire; the venue plus 3 themed gardens, which is 1 ½ acres of space in total. They are also open to the public to visit on days that we do not have an event on.

We are looking for a qualified and dedicated Part-time Gardener with great plant knowledge and passionate about their job.

Key Responsibilities:

  • To assist the Head Gardener in ensuring the excellent presentation and maintenance of all areas of the gardens
  • To assist in looking after the wellbeing of the Roof Gardens wildlife
  • To be aware of department targets and objectives, and to strive for their achievement. To be aware of Roof Gardens financial targets as a whole
  • To take positive action to meet department objectives and targets
  • To generate new ideas for the gardens to continuously improve their appearance and presentation
  • To be aware of quality standards, and to strive for their achievement
  • To pay attention to detail in all aspects of the presentation and maintenance of the gardens
  • To be an effective communicator with guests/clients and at all levels of the venue
  • To assist the Head Gardener in the control of costs in line with budgetary requirements
  • To oversee outside contractors, monitor performance and address any issues with the Head Gardener as necessary
  • To ensure security, functionality and proper handling of company property in the department

General Responsibilities:

  • The upkeep and maintenance (mowing, mulching, pruning, weeding etc) of lawns, borders and planters to the high standards required at a Virgin Limited Edition property.
  • The organisation and maintenance of tools and garden machinery.
  • The propagation, rearing and tending of plants for the gardens.
  • The health and wellbeing of the Flamingos, ducks and aquatic life in the gardens’ ponds.
  • The conservation and restoration of some aspects of the Grade Two* listed building, as well as the TPO protected trees and shrubs.
  • Aiding and consulting with the Head Gardener regarding plants, seasonal planting schemes and designs.
  • To be a role model for colleagues
  • To encourage team commitment and spirit
  • To manage workload effectively

Here’s the deal:

  • 4 days a week
  • 28 days holiday per year, including bank holidays
  • Day off for birthday and Birthday meal for 2 in our award winning Babylon Restaurant
  • Virgin Tribe discounts

Interested? Please send your CV and cover letter to rrecruitment@roofgardens.virgin.com

Necker Island - Management Accountant

Sir Richard Branson's private island and home, Necker, in the British Virgin Islands, is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the General Manager and the Senior Financial Controller, the Management Accountant is key support for all financial elements of the business including income, cost management and reporting.

Here’s what you need to have:

Qualifications / Experience

  • ACA/CIMA/ACCA part qualified looking to develop their skills
  • Minimum 2 years’ experience in a similar role or Audit
  • Experience in the Hospitality and Leisure industry preferable
  • Involvement in implementing/reviewing controls and processes
  • Budgeting, forecasting and management reporting experience
  • General operational accounting experience
  • High degree of IT literacy with excellent MS Excel skills
  • Excellent command of the English language, both verbal and written
  • Island environment or remote location experience

Behaviours / Skills

  • Strong planning and time management skills
  • Proactive, results orientated profile
  • Excellent communication skills
  • Enthusiasm
  • Focus on delivering to agreed deadlines
  • Self-starter and self-motivator who is willing to work ‘hands-on’ and contribute positively in a small company environment
  • Flexible and willing to help others with tasks when required
  • Passion and pride in their work
  • Works well under pressure
  • Flexibility to work hours as required to fulfil the role as required
  • Good leadership skills that fit Virgin ethos
  • Sense of fun

Here’s what you’d do:

This role will pro-actively support Necker Senior Financial Controller in all aspects related to the financial elements of the business. The Management Accountant duties will include: management and financial reporting; planning & analysis; statutory reporting & audit as well as treasury and cash management.

  • Assisting with securing the integrity of the general ledger and accounting records of the property
  • Preparation of financial and management accounts, including the annual audit, budget, forecasts, management accounts, CAPEX, cash flows and other reporting as necessary
  • Overseeing the day to day processes and procedures and implementing appropriate controls to the business
  • Reviewing and overseeing the implementation of a new accounting system
  • Daily management of Reservations System
  • Preparation of weekly Flash Reports
  • Ensuring that all underlying business transactions are accurately recorded in the company’s accounting system
  • Supporting resolution of day to day finance/accounting queries (internal & external)
  • Balance Sheet reconciliations, including accruals, prepayments, payroll
  • Maintenance of the Fixed Asset Register
  • Intercompany reconciliations and recharges
  • Preparation of VAT Returns
  • Assisting the Senior Financial Controller in ensuring that key financial controls and procedures operate effectively, particularly in relation to sales, purchasing, food and beverage, stock, cash and capital expenditure
  • Monitoring compliance to accounting procedures
  • Supporting the Accounts Assistants in their duties with the bank reconciliations and accounts payable functions.
  • Communicating financial performance the management team
  • Responding to any ad hoc information requests from the HOD/General Manager/Head Office on a timely basis.
  • Preparation of year-end audit file and liaising with the company’s auditors
  • Providing analysis and information for the completion of the UK tax return.
  • Supporting with the company’s cash cycle management – sales invoicing, prompt collection of receivables, action on overdue debts, purchase authorisation and payment of suppliers.
  • Maintaining and agreeing loan balances both internal & external.
  • Daily bank posting and reconciliation.
  • Credit cards inflow postings.
  • Daily cash flow report.
  • Coaching and guiding the Accounts team members on financial processes and best practices.

Here’s the deal

Package & Benefits

  • Up to 10% of annual salary bonus scheme
  • Housing allowance including utilities $1,500 per month
  • Subsistence allowance $451 per month allowance
  • Hours as required to fulfill the role - normally a five day week
  • 20 days paid holiday per year plus public holidays (there are normally 14 per year)
  • Initial flights from country of residence (and return at end of contract)
  • One return ticket to “home” per annum up to an amount of 1 500$
  • Medical Cover
  • Life Insurance
  • …and the world’s best commute to work

Necker Island - People and Welfare Manager

Sir Richard Branson's private island and home, Necker, in the British Virgin Islands, is unquestionably the most idyllic place in the Caribbean. Necker Island is 74 acres, fringed with white sandy beaches and surrounded by turquoise waters and coral reefs. Necker Island is normally hired exclusively for up to 34 guests, with the option to accommodate more, on an all-inclusive basis, perfect for special occasions and events! It can also be shared with others ‘house-party’ style during Celebration Weeks which are held several times each year, when guests can book individual rooms. Accommodation comes in the form of ten rooms in the Great House, six individual Balinese style cottages and Temple House. The property can also be rented for large events and weddings of over 200 people and has a wonderful array of rare wildlife which we are helping to flourish!

If that wasn’t enough Necker Island also operates on Moskito Island, another beautiful island also owned by Richard, a couple of miles to the South. Staff may find themselves taking Necker guests over for a visit or even working with the Moskito team with their guests as is required.

The style of Necker is “barefoot luxury”, brilliant delivery without the gold buttoned white jackets – think Richard and you’ll get it! Guests are encouraged to view the island as their home. The island provides extensive water sports activities as well as tennis courts with resident coach, gym and an outstanding spa.

Reporting to the People Development Director – BVI and the Necker Island General Manager. The role is based on Necker Island but the BVI People Team will operate across the islands (Necker & Moskito) as well as providing HR support for Necker Belle.

Here’s what you need in your tool kit:

Qualifications / Experience

  • Human Resources management experience in the hospitality industry essential
  • Good understanding of fast paced hospitality operations
  • Experience of working with a team of 125+ team members
  • Good generalist experience including recruitment, employee relations, welfare & benefits
  • A working commercial knowledge of budgets and P&L
  • Working knowledge of Employment Legislation and overall employee relations experience
  • A good understanding of BVI Labour and Immigration Laws an advantage
  • Island environment or remote location experience
  • Excellent command of the English language, both verbal and written

Behaviours/Skills

  • Excellent communication skills (team, management and government officials)
  • Strong planning skills and able to prioritise, organise & multi-task whilst taking a structured approach
  • Ability to maintain confidentiality and professionalism
  • Hands on approach
  • Commercially focussed, numerate and able to work with and interpret statistics
  • High sense of integrity and responsibility – able to be a role model
  • Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
  • Assertive and confident when dealing with people with strong coaching skills
  • Ability to influence and persuade with a diplomatic approach
  • Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the team
  • Sense of humour is essential!

Here's what you'd do

This role would work closely with the BVI People Team to deliver the company people management best practice and ensure the smooth workflow and efficiency of the various HR functionalities.

Duties would include:

  • Maintaining and providing the needed support to team members and management at all times.
  • Managing the selection and recruitment process for all team members including sourcing candidates (permanent and temporary), advertising, interview process and permit applications (where applicable) and ensuring consistent standards of recruitment.
  • Designing and carrying out inductions for new team members.
  • Coaching and guiding the junior People Team.
  • Managing new and existing employee data within HR-related systems and ensure that all aspects of people administration are up to date and run effectively including personal files – HR Select system.
  • Management of benefits and have a full working knowledge of what is on offer and support team members in their use.
  • Manage the annual People Survey process, & design and monitor resulting action plans.
  • Working with the Finance Team and HoD’s to ensure that payroll is effectively managed.
  • Maintaining effective communication with the Island teams through all platforms including Staff Consultative Committee, open house meetings, newsletter and other.
  • With the support of the BVI People Team, manage the Team Welfare and recreation facilities including all aspects of team accommodation.

Here's the deal

  • Performance based bonus scheme, with criteria, up to 15% of annual salary bonus scheme
  • Hours as required (expat team work 6 days a week)
  • 24 days paid holiday per year plus public holidays (normally 14 per year)
  • Subsistence & accommodation allowance and flights or relocation costs
  • Medical Cover
  • Contributory pension
  • Life Insurance
  • …and the world’s best commute to work!

Moskito Island - People and Development Manager

Surrounded by turquoise waters, coral reefs and fringed by white sandy beaches, Moskito Island is a 125 acre private island located in the beautiful British Virgin Islands and unquestionably an idyllic setting for homeowners’ private residence in the Caribbean.

There are 9 exclusive three-acre lots that have been sold as freehold. The Homeowners have the option to sub-let their villas - currently in development, via Virgin Limited Edition. The first phase of the project included the installation and construction of roads, infrastructure, recreational facilities, and back of house areas including water plant, generator building, laundry and workshop facilities. Also completed is the Branson Estate which comprises three villas and 11 bedrooms and is occasionally occupied by the Branson family and their guests.

A communal recreational area has been developed for the homeowners including a luxury Beach House with pool, pool bar and kitchen area that serves 3 exclusive dining pavilions, a gym, tennis courts and pavilion, a fully equipped water sports facility, welcome and arrival docks and pavilions pool as well as extensive communal grounds and gardens for the home owners. The communal areas are to be run by VLE and during construction of the other lots, are also being used for a number of events.

The style of Moskito is “barefoot luxury”, brilliant delivery without the gold-buttoned white jackets – think Richard and you’ll get it!
We are currently operating for 22 guests with accommodation in the Branson Estate and up to 150+ for special events and parties in the Recreational Area. Not only are we the home base for the 100 ft catamaran, Necker Belle but we are the sister island to Necker Island which is normally hired exclusively on an all-inclusive basis.

The next phase of the development is the completion of the first 3 villas, due in Sept/Oct 2018. The Homeowners may also choose to enter into a letting pool which Virgin Limited Edition would manage for them.

This role would be responsible for the recruitment, staffing and HR function for team members for both homeowners visits and lettings. This role would also provide HR Services for the Branson Estate Team and the Island Ops Team (engineering, grounds etc.)The team will be ramped up as more villas come on line but flexibility of roles is key in the early stages and the role will also work closely with the whole BVI People Team and so be involved with Necker Island and Necker Belle too.

This role reports into the BVI People Development Director

Here’s what you need in your tool kit:

Qualifications / Experience

  • Previous Human Resources managerial role in hospitality industry
  • Pre-opening experience and knowledge
  • Experience of running recruitment campaigns including sourcing candidates (open days/ LinkedIn/ agencies/ advertising), selection, interviewing and recruitment skills
  • Training experience an advantage
  • High level of computer skills including Microsoft packages and payroll / HR admin systems
  • Worked with and understands statutory and legislative requirements of employment and overall employee relations experience
  • Island environment or remote location experience

Behaviours / Skills

  • Excellent communication skills (team, management, professionals and government officials)
  • Strong planning skills and able to prioritise, organise and take a structured approach
  • Highly confidential
  • High sense of integrity and responsibility – able to be a role model
  • Hands on approach
  • Approachable and a good listener, willing to have an ‘open door’ policy whenever possible
  • Resourceful and flexible/ able to respond quickly to changing situations
  • Sensitive to cultural requirements and happy to adapt own behaviour to get the best out of the team
  • Energy and passion
  • Sense of fun

Here’s what you’d do:

This role would work closely with the BVI People Team to deliver the company people management best practice. They would manage the implementation of staffing for pre-opening/opening phase by:

  • Overseeing the hiring schedule and recruitment strategy in line with the opening critical path, People plan and Island operations requirements.

  • Managing the selection and recruitment process for all team members including sourcing candidates (permanent and temporary), interview process and permit applications (where applicable) and ensuring consistent standards of recruitment.

  • Maintaining effective communication with the Island teams through all platforms including Staff Consultative Committee, open house meetings, newsletter and other.

  • Counselling and coaching HoD’s on people management best practices and ensuring processes are carried out in line with company and employment guidelines/ laws.

  • Managing new and existing employee data within HR-related systems and ensure that all aspects of people administration are up to date and run effectively including personal files – HR Select system.

  • Working with the Finance Team and HoD’s to ensure that payroll is effectively managed.

  • Working with the BVI People Team to facilitate team members accommodation and welfare needs.

Here’s the deal

Package & Benefits

  • Competitive salary
  • Performance based bonus scheme, up to 15% of annual salary
  • Hours as required (expat team work 6 days a week)
  • 24 days paid holiday per year plus public holidays (there are normally 14 per year)
  • Subsistence & accommodation allowance, and flights or relocation costs
  • Medical Cover
  • Contributory pension
  • Life Insurance
  • …and the world’s best commute to work!

OPPORTUNITIES AT THE ROOF GARDENS

The Roof Gardens in Kensington has long been one of London’s most spectacular and extraordinary landmarks. Originally designed as an escape from London rather than a pedestal above it, The Roof Gardens comprises of three themed gardens spanning across 1.5 acres, a private members Club and Babylon Restaurant all 100ft above Kensington.

We pride ourselves on not only our unique and stunning venue with excellent food and beverages, but on our professional, friendly and efficient staff, who all contribute to making The Roof Gardens a venue to be proud of.

We currently have a range of casual opportunities available:
Sales Manager
Bartenders and waiters to work across our events
Waiting Staff at Babylon Restaurant

To find out more about the positions available at The Roof Gardens please click here

How It Works

Our properties are located all over the globe and our recruiting policy is to recruit as locally as possible and give back to our communities by offering training and employment. Additionally, most countries we operate in have work permit restrictions which mean that permits can only be obtained when there is no suitable local candidate for the role.

Once you've sent your covering letter and CV successfully, you'll receive an email confirmation. Whilst for some of you the journey will stop here, if you’ve caught our attention our team will contact you regarding the next steps.

Send Us Your CV